Your use of this website and its services is governed by these terms. If you buy on the website, you are also subject to the policies that apply to that transaction. By using the website you are contracting with STAR EXIM, and these terms are binding on you.
“You” or “User” means any natural or legal person who uses the website or registers as a user. “We”, “us” and “our” mean STAR EXIM.
- www.stexcu.com (“the Website”) is an internet-based content and e-commerce portal operated by STAR EXIM, a company incorporated under the laws of India.
- Use of the Website is offered on the condition that you accept these terms without modification. We may refuse registration to any user at our discretion.
All products and information on the Website are an “invitation to offer”. Your order is your “offer”, which we may accept or reject. If you’ve given us your email address, we’ll confirm receipt of your order and email again to confirm details. Our acceptance takes place when the product is dispatched.
Account and registration
“Your information” is any information you give us when registering, buying, leaving feedback or emailing us. We protect it in line with our privacy policy. You’re responsible for keeping your account and password confidential and for all activity under your account. STAR EXIM isn’t liable for loss arising from failure to protect your password. If you think someone else knows your password, contact us immediately. If we believe there may be a security breach or misuse, we may ask you to change your password or suspend your account.
You agree to provide true, accurate, current and complete information when registering, and to keep it up to date. If information is untrue, inaccurate or incomplete, STAR EXIM may suspend or terminate your membership.
Pricing
We work hard to keep product and pricing information accurate, but errors can occur. If a product is listed at an incorrect price or with incorrect information, we may refuse or cancel orders for it unless it has already been received by the customer. Where an item is mispriced, we may contact you for instructions or cancel the order and let you know. If we cancel after taking payment, the amount is reversed to your card.
Cancellation by STAR EXIM
We may refuse or cancel any order at our discretion — for example because of limited quantities, errors in product or pricing information, or issues flagged by our fraud checks. We may ask for additional verification before accepting an order. If your order is cancelled after your card is charged, the amount is reversed to your card.
Cancellation by the customer
If we receive a cancellation before an order is processed, we cancel it and refund the full amount. If you cancel after the order has been processed, a cancellation charge of 5% of the order value applies. STAR EXIM decides whether an order has been processed.
Third-party products
Some products may be sold on the Website by third-party vendors. STAR EXIM isn’t responsible for non-performance or breach of any contract between you and a vendor, makes no representation about the quality or worth of items they sell, and accepts no liability for their errors or omissions. You release and indemnify STAR EXIM from any cost, damage or liability arising from vendors’ actions on the Website.