Contact
Write to us. We write back.
A question about a pen, an order on its way or an engraving: send it here and someone from the STEX family will reply, usually within one working day.
- info@stexcu.com
- Phone
- +91 70695 55089
- Registered office
- Mumbai, Maharashtra
- Follow
Send a message
Do you ship worldwide?
Yes. Every STEX order ships free with tracking from our workshop in India to anywhere in the world. Import duties, if any, are set by the destination country.
Which currency will I pay in?
It depends on where you are. Visitors in India see prices and pay in Indian rupees (INR); visitors from every other country see prices and pay in US dollars (USD). The currency is set automatically from your location.
Can I exchange a pen?
If your pen arrives with a manufacturing defect, return it unused in its original packaging within 7 days of delivery and we will exchange it. Personalised or engraved pens can be exchanged only for a manufacturing defect.
Can I cancel an order?
Yes. Contact us as soon as possible and we will help you cancel it. There are no cancellation charges once an order is confirmed.
How do I pay?
Checkout is handled securely by CCAvenue, which accepts major credit and debit cards and other online payment methods. Card details are entered on the secure checkout, never on this site.
Which nib do STEX fountain pens use?
Every STEX fountain pen is fitted with a German Schmidt steel nib, Medium as standard, with Fine and Bold also available. Most models take a Schmidt converter; the pocket-size 100C takes a Kaweco converter. Each pen's specifications list its nib and converter.
Can I have a pen engraved?
Write to us with the pen you have in mind and the text you would like, and the STEX team will tell you what is possible for that model.
Do you make corporate gifts?
Yes. Write to us with the model, quantity and date you need, and the team will reply with options.