Exchange

If you find a defect in one of our products, we’ll be happy to exchange it. Please return the unused item with its packaging within 7 days of receiving your order.

Once we’ve looked at the reason for the exchange, our service team will help you return the product. Send it through a reliable courier within 7 days of receiving it; courier charges are borne by the customer. If you’d like to exchange for a product of higher value, you pay the difference.

Please pack the product carefully, seal the parcel completely, use a separate parcel for each order. Our service team will send you the return address when they confirm the exchange.

Personalised or customised products are not eligible for return or exchange unless they have a manufacturing defect. If an exchange claim isn’t raised as described here, the order is not eligible for exchange. The replacement ships only after we’ve inspected the returned product and confirmed eligibility.

Cancellation

To cancel an order, contact us within 24 hours of receiving the product and we’ll help you cancel it. No cancellation charges apply if you cancel after the order is confirmed.

To cancel after you’ve received the order, contact us first. Once the product is back with us, we’ll run a quality check and process your request.

Personalised products such as engraved pens and inkwells can only be cancelled, refunded or exchanged if they have a manufacturing defect.

Refunds

Refunds and exchanges are accepted once our quality check confirms the product is intact, unused and undamaged, with all tags, cards and invoice in place as delivered.

For card payments, the refund takes 12–15 working days to reach your account after we accept the cancellation. For cheque, demand draft or bank transfer, we courier a cheque in your name and keep you posted on timelines.

Important: it’s the sender’s responsibility to make sure the product reaches us. Please use a tracked service. If a parcel goes missing in transit, we can’t exchange or refund the order.