In case you come across any defects in our products, we’ll be happy to exchange the product. Please return the unused item with packaging within 7 days of receiving your order.
After evaluation of the reason for exchange, our service team shall assist you in returning the product. The returned product must be sent to us through a reliable courier service provider within 7 days of receiving the product. The courier charges shall be borne by the customer in this regard.
If you wish to exchange the product with a product of higher value then the difference amount shall be paid by you.
Please pack the products properly and paste/write the address:
11&12, Parshwa Industrial Park, S. No. 2154 & 2155, Near Vardhaman Plastochem, Vill. Dehri, Tal. Umergaon Dist. Valsad 396171. Gujarat. INDIA.
Please make sure you seal the packet completely before handing over to courier partners and please use separate packets for items from separate order.
Personalized or other customized product shall not be eligible for return or exchange under any circumstances.
In case a customer does not raise an exchange claim as per the Terms mentioned, the User shall be ineligible for exchange.
Only post inspection of the returned product and confirmation of eligibility by STAR EXIM, the replaced product shall be shipped to the customer.
If you wish to cancel an order placed on www.stexcu.com, please contact our customer care service within 24 hours of receipt of the product and our customer care executives will help you cancel the order. No cancellation charges will be levied should you choose to cancel the order post order confirmation.
If you wish to cancel an order after receiving it, kindly contact our customer care service. Once we receive the product, we will conduct a quality check and process your cancellation request.
Attention: Personalized or customized products like engraved pens, inkwells etc., are only eligible for cancellation, refund, or exchange if they have a manufacturing defect. If the product has been personalised and it bears no manufacturing defect, the order will not be cancelled.
Terms and Conditions
Post receipt of the cancelled product from the customer, Refund/ Exchange of the product will be accepted by STAR EXIM only post confirmation of our Quality Check team that the product is intact with all the tags/ cards/ invoice in place, as it was when delivered to the customer, and the product is unused and free of any damage.
Post acceptance of cancellation, if you had paid through credit /debit card we shall raise the request and that will take 12 – 15 working days to receive money back in your account. If you had ordered through Cheque/DD/Fund transfer, a cheque will be issued in your name and couriered, this might also take time our customer care executives will keep you posted on the timelines.
Important: It is the sender’s responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing, we will be unable to exchange or refund your order.